Refund Policy
RETURNS, EXCHANGES & REFUND POLICY
Satisfaction & Eligibility
We want you to be satisfied with your PaintLab purchase. Eligible items may be returned or exchanged in accordance with the policy below.
Sale items are FINAL SALE and are not eligible for refund, exchange, or store credit.
Return Eligibility
•Returns must be initiated within 10 days of delivery
•Items must be unopened, unused, and in original condition and packaging
•Returns that do not meet these requirements will not be accepted
To initiate a return, please email support@paintlabbeauty.com and include your order number in the subject line.
Restocking Fees & Shipping Costs (All Returns)
For all approved returns, the following apply:
•A 10% restocking fee will be deducted from the refund
•Original shipping and handling fees are non-refundable
•Customers are responsible for all return shipping costs
•PaintLab does not provide return shipping labels
If your order qualified for free shipping, the original outbound shipping cost + $3 handling fee will be deducted from your refund.
Refunds will be issued once the returned item is received and inspected.
Exchanges
•Exchanges are accepted for eligible items only
•All exchanges must meet the same eligibility requirements
•Customers are responsible for all shipping costs associated with exchanges
•Exchanges are processed after the original item is received and inspected
Damaged Items
If your item arrives damaged, please email support@paintlabbeauty.com within 10 days of delivery with clear photos and a video of the product. Our team will review and assist with a replacement or refund as applicable.
Undeliverable / Returned to Sender Orders
Orders returned to us due to customer-related issues — including but not limited to:
•Incorrect or incomplete shipping address
•Failure to retrieve the package from the carrier
•Refusal of delivery
•Failure to pay required duties, taxes, or customs fees (international orders)
If an order is returned for any of these reasons:
•The order is not eligible for a full refund
•Original shipping and handling fees are non-refundable
•A restocking fee will apply
•Any return shipping costs incurred will be deducted from the refund
If reshipment is requested, additional shipping and handling fees must be paid prior to reshipment.
PaintLab is not responsible for delays, loss, or non-delivery caused by incorrect shipping information or customer action or inaction.
Lost, Missing, or Stolen Packages
Once an order has been shipped and marked as Delivered by the carrier, SKIN GYM is not responsible for lost, missing, or stolen packages.
Please note the following:
- Orders marked as Delivered by the carrier are not eligible for refunds or replacements
- SKIN GYM is not responsible for packages lost due to theft, misdelivery, or carrier error
- Customers are responsible for providing a safe and secure delivery location
If your tracking shows Delivered but you did not receive your package, we recommend:
- Checking with neighbors, household members, or building management
- Contacting the shipping carrier directly to file a claim
- Verifying the shipping address provided at checkout
If a package is confirmed lost by the carrier before delivery (Tracking does not show Delivered), please contact us at support@skingymco.com within 10 days of the last tracking update so our team can review and assist as appropriate.
For added protection, we strongly recommend selecting any available shipping insurance or signature-required delivery options at checkout when offered.
Order Confirmation
Once your order is placed, you will receive an order confirmation email. This confirms that we have received your order and pre-authorized your payment. If items are available for shipment (typically within 3 business days), your order will be processed and shipped.
Order Shipment
Orders typically ship within 3 business days of purchase. Shipping times may vary based on order volume. If you require rush processing, please contact support@paintlabbeauty.com.
Please inspect your package upon delivery. If damage is visible, notify us immediately. If items arrive damaged, contact support@paintlabbeauty.com and we will assist accordingly.
International Orders
International customers are responsible for all customs fees, duties, taxes, or tariffs imposed by their local government (“Fees”). We are unable to declare shipments for a value other than the total value paid at checkout.
If an international shipment is refused or returned due to unpaid fees, the return will be handled under the Undeliverable / Returned to Sender policy, and the customer will be responsible for all associated costs.